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Privacy Policy

Use of private information policy (GDPR)

Last updated: 25th May 2018

Summary:

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Our policy covers

  • Why we value your privacy
  • How we collect information
  • What information we hold
  • Where we store your information
  • What we use your information for
  • Who’s responsible for your information at our company
  • Who has access to information about you
  • The steps we take to keep your information private
  • How to complain
  • Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity. We use Google Analytics to measure traffic levels to our website, but your visit remains anonymous.

What information we hold

When you contact us by email or through our website, we collect your name, email address, and phone number, along with your enquiry.

Where we store your information

When you contact us through our website, we store your your information in WordPress, our Content Management System (CMS). Your contact information is also sent by email to hello@waterlookennels.co.uk via a secure third party called Postmark.

What we use your information for

We only use the contact information you provide on this website to respond to your enquiry. We do not use your contact information to promote our products and services to you.

Who’s responsible for your information at our company

Liz Savery, our Director, is responsible for the security of your information. You can contact them by email at hello@waterlookennels.co.uk or by phone on 01242 680412 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it.

The computers we use are password protected and ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Liz by email at hello@waterlookennels.co.uk or by phone on 01242 680412. If you’re the letter writing type, send your envelope to Waterloo Farm, Stoke Orchard, Cheltenham, Gloucestershire GL52 7RU.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.