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Terms & Conditions

  1. I agree to board my dog at the above kennels on the understanding that Waterloo Kennels and their owners accept no responsibility for loss or injury.
    I further agree that if the dog is not collected within 14 days of the specified collection date and no communication is received from me my authority is given to sell or otherwise dispose of the dog at the kennel’s discretion. This shall not release the owner from liability of any unpaid charges.
  2. In case of illness, veterinary fees & nursing will be charged extra.
  3. A valid certificate of vaccination must be provided on arrival.
  4. It is the duty of the owner to ensure their pet is/are fit and sound and free from contagious disease when placing them in our care.
  5. All dogs are charged for the day of their arrival and the day of their departure unless otherwise agreed at the time of booking.
  6. Please adhere to the opening hours as stated. Any collection/delivery outside these hours should be by prior agreement only.
  7. No refunds will be made in the case of early collection.
  8. No reduction is made if you supply your pets own food.
  9. We require details of any pre-existing condition and reserve the right to consult a veterinary surgeon should we feel it necessary.
  10. We reserve the right to refuse to board any animal that is clearly unwell or in a very poorly condition.